Key points:
• 395 global network outage events were reported across ISPs, cloud service providers, and collaboration app networks for the week of Jan. 20-26, a 20% increase from the previous week.
• In the U.S., there were 195 outages, a 24% increase from the previous week.
• Notable outages included a 37-minute outage at Lumen and a 13-minute outage at AT&T.
As reported by ThousandEyes, a Cisco company, the reliability of services delivered by ISPs, cloud providers, and conferencing services is critical for enterprise organizations. The company monitors how providers are handling performance challenges and provides a weekly roundup of events that impact service delivery.
For the week of Jan. 20-26, ThousandEyes reported 395 global network outage events across ISPs, cloud service provider networks, collaboration app networks, and edge networks. This represents a 20% increase from the previous week, with a total of 195 outages reported in the U.S., a 24% increase.
Globally, ISP outages increased by 7% from 186 to 199 outages, while public cloud network outages jumped 89% from 76 to 142 outages. Collaboration app network outages remained unchanged, with only one outage reported globally and zero in the U.S.
Two notable outages occurred during this period. On January 24, Lumen experienced an outage that affected customers and downstream partners across multiple regions, including the U.S., Italy, Canada, France, India, the U.K., Germany, and the Netherlands. The outage lasted 37 minutes and was observed to be centered on Lumen nodes located in New York, NY. Around five minutes into the outage, the number of nodes exhibiting outage conditions in New York, NY, reduced, signaling a decrease in the number of impacted downstream partners and customers.
On January 23, AT&T experienced an outage on its network that impacted AT&T customers and partners across the U.S. The outage, lasting 13 minutes, was observed to be centered on AT&T nodes located in Dallas, TX. Around 15 minutes after the outage began, the number of nodes exhibiting outage conditions in Dallas, TX, reduced, coinciding with a decrease in the number of impacted partners and customers.
As the reliability of services delivered by ISPs, cloud providers, and conferencing services is critical for enterprise organizations, ThousandEyes’ reports provide valuable insights into the performance and reliability of these services. By monitoring network outages and providing real-time feedback, ThousandEyes helps providers improve their services and maintain the trust of their customers.
Stay tuned for next week’s report, and check out the interactive views of the outages mentioned here for more detailed information.
Read the rest: Source Link
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