Key points:
- IT problems led to delays and flight cancellations at Japan Airlines and American Airlines this week.
- Japan Airlines suspected a potential distributed denial-of-service (DDoS) attack, while American Airlines blamed a "vendor technology issue" from DXC Technologies.
- No customer data leakage or virus damage was reported in either incident, and flight safety was not threatened.
As of December 28, IT issues caused disruptions for passengers at Japan Airlines and American Airlines, marking two separate events in the recent past. Both airlines faced similar consequences, resulting in flight cancellations and delays.
At Japan Airlines, internal and external system connectivity equipment experienced malfunctions early on December 26. This led to delayed services, such as last-minute upgrades and access to standby seats. A statement from the company mentioned that no customer data was compromised or exposed to viruses.
In the midst of this technical glitch, an additional 71 flights were delayed by 30 minutes or more, while four flights were canceled. Unfortunately, the last-minute upgrade suspension had the largest impact, which could have irritated travelers. Flight safety, as per Japan Airlines, was deemed not compromised at any point in time.
Before the Christmas vacation, American Airlines encountered an operational challenge on its part. Initially, they alerted the US Federal Aviation Administration and implemented a ‘nationwide groundstop’ across their aircraft by 6:50 am eastern time. Consequently, American stopped flights for just about an hour.
According to their statement to Twitter, "American Airlines: A vendor technology issue with [DXC Technology] is contributing to this matter. They requested this to come out." Nonetheless, no answers have been gotten back from [DXC technology] or from American Airlines right away.
During a time that has seen great modernization from the technology divisions, it comes as a piece of bad timing. As in an effort, it should offer insight into exactly how Tuesday’s shutdown unfolded because they’ve spent the last weeks on their projects to transform this, according to the company technology team’s personal blog post.
On a whole, it makes a starkly contrast to all those thousands and thousands of passengers of Southwest, the collapse on bad weather took the airline during a period as thousands of folks took trips because the holiday last year. When Lauren Woods discussed this with them at CIO.com earlier within this year while in the last year. It also shows Southwest, it looks like she used her two roles of just to speed up for them in general.
For people flying on commercial planes, flights that have this problem with both of the IT and vendor networks that cause downtime can cause long hours, in particular when not expected, since many are eager to make up for lost.
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