Automating the Future of Business

Key Points:

• AI agents are being used by 70% of Fortune 500 companies to automate routine tasks and free up time for more important work.
• AI agents can handle tasks such as data entry, customer service, and predictive maintenance across various industries.
• Microsoft 365 Copilot is a powerful solution for automating tasks, and Azure AI Foundry is a platform for designing, customizing, and managing AI applications.

AI Agents at Work: The New Frontier in Business Automation

Microsoft’s AI agents are revolutionizing the way businesses operate, and the trend is expected to continue in the future. AI agents are AI-powered applications that can perform tasks autonomously or assist users in completing them. They can range from simple prompt-and-response systems to sophisticated, fully autonomous entities capable of executing complex workflows from start to finish.

How Do AI Agents Work?

AI agents rely on a combination of AI capabilities, including natural language processing, reasoning, planning, and automation, to perform tasks efficiently and intelligently. They can integrate with enterprise systems, APIs, and databases to access and analyze data, enabling them to provide contextual recommendations or automate workflows. AI agents can also collaborate in multi-agent environments, where multiple specialized agents work together to complete complex tasks.

Simplifying Work and Saving Time

One notable example of the use of AI agents is in customer support. Companies can deploy agents to handle routine inquiries, schedule meetings, and even monitor market trends. This not only improves response times but also ensures that human agents can focus on more complex customer issues, leading to better service quality and customer satisfaction.

Azure AI Agent Service

Azure AI Agent Service is a platform that empowers developers to design, customize, and deploy AI agents with full control over their data, integrations, and security. It offers a world-class, enterprise-grade solution for building secure, stateful, autonomous AI agents in code-first environments. With Azure AI Agent Service, developers can automate every business process with a set of feature-rich, managed capabilities.

Fujitsu’s Success Story

Fujitsu, a global leader in information and communication technology (ICT) solutions, leveraged Azure AI Agent Service to build an AI-powered automation solution to streamline proposal generation, enabling sales teams to focus on high-value customer engagement. The AI agent dynamically retrieves and synthesizes data from dispersed sources, ensuring accuracy and relevance while integrating seamlessly into Fujitsu’s existing Microsoft ecosystem. This transformation led to a 67% increase in productivity, reducing manual workload and enhancing sales efficiency for over 35,000 employees.

Our Commitment to Trustworthy AI

Organizations are leveraging Azure AI Foundry and Copilot capabilities to drive growth, increase productivity, and create value-added experiences. Microsoft is committed to helping organizations use and build AI that is trustworthy, secure, private, and safe. With our Secure Future Initiative and Responsible AI principles, we provide industry-leading commitments and capabilities to unlock AI transformation with confidence.

Get Started with Azure AI Agent Service

Learn how to design, customize, and manage AI applications with Azure AI Foundry. Join our webinar on February 27th, 2025, to gain knowledge on best practices for implementing multi-agent systems with Azure AI Agent Service. Explore the documentation to learn more about Azure AI Agent Service and jumpstart your AI journey with Azure AI Foundry.

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