Key Points:
• Ericsson has launched a generative AI-based virtual assistant called NetCloud Assistant (ANA) to help network operators configure, troubleshoot, and manage wireless 5G networks.
• ANA uses large language model (LLM) technology to provide personalized answers and reduce manual efforts for network administrators.
• The AI-based assistant is designed to work with Ericsson’s NetCloud platform and will be available for general availability in the first half of 2025.
Telecommunications and networking provider Ericsson has announced the launch of its generative AI-based virtual assistant, NetCloud Assistant (ANA), which uses large language model (LLM) technology to provide personalized answers for network operators configuring wireless 5G networks, troubleshooting problems, and creating policies.
ANA is designed to simplify the deployment, management, and troubleshooting of enterprise cellular networking by gathering information across technical documents and insights from the network environment to provide contextualized, specific responses. This reduces the need for network administrators to manually gather and correlate the same information to find a resolution.
Ericsson’s Head of Enterprise Networking and Security, Pankaj Malhotra, stated: "Ericsson’s NetCloud is differentiated in its ability to simplify the deployment, management, and troubleshooting of enterprise cellular networking. By investing heavily in cutting-edge AI technology, we are empowering even the most streamlined IT teams to tackle 5G administration challenges, enhancing network reliability, security, and user experience with unparalleled efficiency."
ANA provides wireless network administrators with additional security by hosting all AI components within Ericsson’s environment and avoiding API calls to third-party consumer genAI applications. The AI-based assistant offers several features to reduce manual efforts and speed up the time it takes to complete common tasks, including:
• Knowledge summarization: Correlates data from Ericsson’s library of technical documentation into concise summaries personalized to the customer’s network.
• Configuration assistance: Accelerates Day 1 deployments with step-by-step guidance for WAN edge device configuration based on best practices.
• Enhanced troubleshooting: Automates common diagnostic tasks and provides instructions to troubleshoot and resolve connectivity issues, speeding mean time to repair.
• Policy recommendations: Translate business requirements into recommended SD-WAN and WAN bonding policies to enhance WAN performance and application availability.
ANA also works with NetCloud’s AIOps dashboard, which detects performance-driven anomalies such as latency and jitter. Coupling ANA with AIOps will help wireless network operations to proactively address issues by querying ANA.
Archana Khetan, who heads product management for WAN and Security Business at Ericsson Enterprise Wireless, wrote: "ANA helps troubleshoot common connectivity and reachability issues with our WAN edge devices and our SD-WAN and security gateway. Rather than the administrator having to perform port scans, run speed tests, and wade through documentation, ANA will isolate the issue for the administrator helping to improve mean time to repair."
General availability for the new agent will be announced sometime during the first half of 2025 as the features will continue to evolve to support Ericsson Private 5G solutions.
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